Refunds, Returns & Exchanges
Store policies guide returns, exchanges, substitutions, and cancellations.
Stores control their posted policies where available. Questions about a return, exchange, substitution, or cancellation are reviewed using the relevant Store policy and order details; Zevan does not promise a particular outcome.
How policy handling works
Review the relevant Store policy with the product, Store, or cart when it is available.
Return, exchange, substitution, and cancellation questions depend on the relevant Store policy and order details.
If you need help, contact Zevan with the Store and order details related to your question.
Include these details
The Store name and the item or order involved.
The question you need help with, such as a return, exchange, substitution, or cancellation.
Any relevant details from the Store policy shown with the order.
Returns & exchanges
Whether a return or exchange is available depends on the relevant Store policy and order details.
Substitutions
Questions about substitutions are reviewed using the relevant Store policy and order details.
Cancellations
Questions about cancellations are reviewed using the relevant Store policy and order details.
Exchange Only
Eligible items may be exchanged within the store's stated policy window and condition requirements.
Store Credit Only
Approved returns are handled as store credit instead of the original payment method.
No Refunds
All sales are final and refunds are not issued after fulfillment.
All Sales Final
Orders are final once placed. Exchanges and returns are not available.
Custom Policy
Some stores publish a custom policy when their return handling needs more specific conditions or exclusions.
Related Policies
Policy Notes
Store and order details guide the review.
Use the Zevan Support path with the relevant Store and order details. Questions are reviewed against the applicable Store policy where available; Zevan does not promise a particular outcome.